FAQ's

and a few answers....

Where is the company based and where does it operate?

We are based in Midlothian, VA and serve the greater Richmond area. As of June 2006 we are happy to have served nearly 2500 customers!

What is the company name?

Titan Solutions Inc. dba ( doing business as ) Mind in the Gutter
We originally chose Titan Solutions Inc. to show our strength in the home improvement industry. Since our primary line of business is gutters, it only made sense to ask potential customers "Is your mind in the gutter?" This tagline can be seen in our print ads, heard on the radio, clicked on the internet and even read on the side of our equipment.

Who are the owners?

The business is owned by Pete Hatcher and Kevin Edmiston, both born and raised in Chesterfield County. As friends for nearly 20 years, the two have always wanted to use their skills collectively and run a successful business since trading and selling baseball cards at local flea markets and trade shows.

Why should you choose our company?

We are not your average contractor. Kevin and I have worked in a variety of industries to discover a few common traits that make companies successful. But more importantly, we give our customers and their homes the kind of attention and respect they deserve. We are committed to providing timely, courteous service on every job we perform and our prices won't leave you in the gutter.

Our timeliness is second to none. Our time frames are far better than the "cable guy" and if something changes beyond our control ( i.e. weather ) we're courteous enough to call you and reschedule. You will not be forgotten. From the time you call, to receiving your estimate, until the work is completed... you deal with one person. You deal with an owner. And, this owner has an impecible memory knowing your name, your house and even 2000 jobs later, knows what we did for you at your home.

Is the company licensed and insured?

Yes we are! Licensed by the state of Virginia as a Class C contractor, #2705 088958 and covered through Nationwide Insurance.

How often should I get my gutters cleaned?

Daily. Okay, that might be a little much but you should get your gutters cleaned at least once in the spring after the pollen falls and once in the fall when the leaves come down. Anything less than two times a year and your asking for clogs, standing water, mosquitoes and possible water damage to your home.

What's the most interesting or oddest thing you've seen while cleaning gutters?

Most Interesting / Funny - Not long into our first year of business, we received an "emergency" gutter cleaning call from a man who insisted we come ASAP. However, we already had a full schedule and wouldn't be anywhere near his home. The customer called back an hour later to ask again, saying no one else would help. After a few questions about the severity of his gutters, he finally told us his girlfriend threw his keys on the roof and they landed in the gutter!

Oddest - On a hot summer day off Robious Rd in Midlothian, I saw Kevin gasping for air and flying backwards up the roof in a hummingbird like manner. Before I could ask, Kevin yelled "There's a snake in the gutter."

Are you a member of the BBB?

Yes we are proud members of the Better Business Bureau.

How do you handle the data and customer information you receive?

Here's our privacy policy for your review...